1. Scope of Service
When using our Site, the information details that we disclose about the Services and Goods are provided directly by us. Changes in market conditions or circumstances may occur on short notice which may make information (e.g. price) displayed on the Site inaccurate or outdated. In case of problems, PRESSTO Indonesia will use its commercially reasonable efforts to assist you.
In rare cases, we may also have to cancel or reject a reservation or make adjustments due to “obvious errors”, independent of the origin of such errors. For clarity, an obvious error is a mistake on the Site (e.g. in terms of price, conditions, etc.) which a reasonable person would not consider to be normal. The reservation will be adjusted, or, where relevant, the amount charged will be reimbursed without charge in such cases. Whether to cancel or reject a reservation for this reason is in PRESTO Indonesia’s sole discretion.
2. The Use of Site
As stated above, these Term of Use form an agreement between you and PRESSTO Indonesia. PRESSTO Indonesia also works with other companies, including but not limited to Grab, Go-Jek, Deliveree, etc. (the “Logistics Partners”, to offer laundry pick-up and delivery service options in Jakarta area for customers. PRESSTO Indonesia reserves the right to determine the laundry pick-up and delivery service option, whether your confirmed Goods are picked up and delivered by its own vehicle or assigning one of Logistics Partners to pick up and deliver your confirmed Goods on our behalf. In some cases, you will receive a confirmation email referring to such other companies.
Unless otherwise expressly permitted, websites may not hyperlink to any page beyond the homepage of the Site or frame the Site or any web page or material herein, nor may any entity hyperlink any aspect of the Site in an email for commercial purposes without the express written permission of PRESSTO Indonesia.
3. Terms of Pick Up & Delivery Service
3.1. Pick-up and/or delivery service will take place on a pre-determined day and time as determined by you upon reservation and confirmed by PRESSTO Indonesia. We offer a complimentary pick-up and/or delivery service for a minimum reservation value of IDR 250,000 (Minimum Value). For a reservation value below the Minimum Value, an additional pick-up and/or delivery service fee of IDR 30,000 per way will be charged to the Customer.
3.2. PRESSTO Indonesia reserves the right to determine, change, reschedule, cancel or reject the pick-up and/or delivery schedules upon prior notice to its customers.
3.3. PRESSTO Indonesia may work with and at its discretion assign one of Logistic Partners as mentioned above for pick-up and delivery service of the Goods. Such Logistics Partners shall be notified to the customers through reservation confirmation via email.
3.4. Customer is responsible to pack the Goods appropriately in a box or bag and seal them when necessary before handing over them to our courier/messenger or Logistic Partners. Please note that PRESSTO Indonesia shall not be deemed responsible for the damage Goods or lost Goods due to failure of the Customer to properly pack the Goods.
3.5. Customer shall ensure the number, size, and type of the Goods are relevant to the picked Goods upon the reservation before handing over them to our courier/messenger or Logistic Partners.If there is a deference in the number, size and type of the Goods, the calculation will be valid and considered appropriate according to the original reservation. PRESSTO Indonesia reserves the right to charge additional fee if the number, size and type of received Goods are different from the original reservation. This additional fee shall be charged to the Customer upon delivery or other payment method (e.g. Cash on Delivery, Inter-Bank Transfer, etc.) which shall be notified to and confirmed by Customer within 24 hours after the received date through, but not limited to email, direct call, WhatsApp messenger, SMS, etc.
3.6. When the Goods are received by PRESSTO Indonesia’s staff(s) at the production house from the courier/messenger or Logistic Partners, the Customer agree that the Goods will be processed according to the PRESSTO Indonesia’s standard procedure.
3.7. After receiving the Goods from the courier/messenger or Logistic Partners, PRESSTO Indonesia will perform a deep checking to identify any stain, condition, material, color, possible damage, shrink, or other potential risks for each item. Upon the checking, the Customer shall be notified through email for the Goods details. No further confirmation is required from the Customer. PRESSTO Indonesia reserves the right to perform its Services after this Goods identification process.
3.8. PRESSTO Indonesia reserves the right to reject one of or all the Goods if no Services are possible to perform. In such case, PRESSTO Indonesia will refund the value of the rejected Goods and return the Goods to the Customer within 2 (two) days with prior notification or upon Goods delivery. If paying with credit card, the refund will be returned within 7 (seven) working days after the confirmed cancellation or depending on the regulations of credit card companies. PRESSTO Indonesia reserves the right to determine the refund method, either giving directly to the Customer upon the Goods delivery or return or through credit card.
3.9. PRESSTO Indonesia shall notify the Customer at least 2 (two) hours prior to the pick-up and/or delivery service schedule which predetermined by the Customer upon making a reservation through but not limited to email, direct call, WhatsApp messenger, SMS, etc.
3.10. If the customer is not at the place when our courier/messenger or Logistics Partners picks up the Goods from the designated location without prior notice, PRESSTO Indonesia reserves the right to cancel the reservation with no refund provided.
3.11. If the customers not at the place when the Goods are delivered, PRESSTO Indonesia reserves the right to leave the Goods at the designated location evidenced by a receipt of acceptance from their representative. In the event of no representative at the designated location, PRESSTO Indonesia reserves the right to reschedule the delivery and may charge an additional cost to the Customer when necessary.
3.12. The Customer is eligible to propose a reschedule for a pick-up and/or delivery service by giving a notification to PRESSTO Indonesia through but not limited to email, direct call, WhatsApp messenger, SMS, etc. at least 12 (twelve) hours prior to the reserved schedule. In the event of no reschedule proposal notification received by PRESSTO Indonesia, PRESSTO Indonesia reserves the right to perform its pick-up and/or delivery service at the reserved time.
3.13. The Customer shall not give any type of payment to our courier/messenger or Logistics Partners unless officially stated by PRESSTO Indonesia prior to pick-up and/or delivery through but not limited to email, direct call, WhatsApp messenger, SMS, etc. Customer agree to hold PRESSTO Indonesia harmless from any unauthorized additional payment given to our courier/messenger or Logistics Partners without prior notice from PRESSTO Indonesia.
4. Goods Treatment, Missing Goods or Damaged and Compensation
4.1. PRESSTO Indonesia is not responsible for shrinkage, fading or color dilution, or damage resulting from the quality of materials/goods that are less good or obsolete due to usage.
4.2. PRESSTO Indonesia does not guarantee removal of all stains considering there are several types of stains that cannot be removed to the maximum as it may damage the Goods. The Customer will be notified for the Goods condition details as stated above through but not limited to email, direct call, WhatsApp messenger, SMS, etc. PRESSTO Indonesia also place stain tags on the Goods in the event of irremovable or non-cleanable stains. PRESSTO Indonesia may offer a repetition process (“Re-Process”) upon Customer’s approval.
4.3. PRESSTO Indonesia is not responsible for loss of or damage to any personal or non-cleanable items left in the Goods such as money, jewelry, or anything else.
4.4. In addition to Point No. 4.2 above, Customer may request PRESSTO Indonesia to do a Re-Process at the latest 1x 24-hour after delivery of the Goods with the following conditions:
a. The Goods are in good packing complete with its hanger if hanged or plastic cover if folded and tagging (attached on the Goods);
b. Completed with original invoice; and
c. Risk of Re-process activity will be Customer responsibility.
4.5. Customer agree to hold PRESSTO Indonesia harmless from any loss or damage to the Goods after delivery. The Customer shall check the Goods upon the delivery.
4.6. PRESSTO Indonesia is only liable for damage to or loss of the Goods during the performance of the Services, and in that event, PRESSTO Indonesia may compensate Customer for lost or damaged Goods maximum amounting to 10 (ten) times of the service’s price of the affected Goods.
4.7. Customer must notify PRESSTO Indonesia within 1 x 24-hours of receipt of a delivery of any lost or damaged items from that particular delivery, failure to do so constitutes waiver of a claim for any lost or damaged items from that delivery.
5. Payment, Credit Card, Refund and Fraud
For pre-paid laundry service with pick-up and delivery service provided by PRESSTO Indonesia at the Site, your credit card will be charged by PRESSTO Indonesia for the full price upon reservation and confirmation of the reservation. Please check the reservation details thoroughly for any such conditions prior to making your reservation. PRESSTO Indonesia will process refunds, if and when applicable, within a reasonable timeframe. In order to safeguard and encrypt your credit card information when in transit to us, we use the technology for our services provided by our third party payment gateway partner. Please note that your credit card company may impose additional fees on the transaction, over which PRESSTO Indonesia have no control.
You undertake that the credit you are using is your own or that you are authorized to complete the booking with this card and that there are sufficient funds to cover the cost of the transaction. You accept financial responsibility for all transactions made under your name or account. In the event of credit card fraud or unauthorized use of your credit card by third parties, you should contact your bank or card issuer immediately upon becoming aware of such unauthorized use. If you suspect an unauthorized or fraudulent booking was made via the Site, please contact our Customer Service team immediately. PRESSTO Indonesia shall not be deemed responsible for the any loss caused by credit card fraud or unauthorized use of your credit card by third parties.
You undertake that the details you provide us with in making a booking are fully correct. PRESSTO Indonesia reserve the right not to accept certain credit cards. PRESSTO Indonesia may add or remove other payment methods at its discretion. Please note that reservations are not confirmed until you have received a confirmation email from us. If you have not received any confirmation email within 2 (two) hours, please contact our Customer Service.
For a variety of reasons, payment on the Site may fail. In such cases, PRESSTO Indonesia will offer you alternatives to ensure your reservation can go ahead. If you have any questions, please contact our Customer Service team.
6. Reservation Cancelation and Special Requirement
All sales are final. Please note that there is no refund given for any reservation cancellation. If you wish to review or adjust your reservation, please contact our Customer Service.
Special Requirement: If you have special requirement (e.g., folding the clothes, adding perfume, etc.) you may mention it upon reservation through Add Note section or contact our Customer Service to verify whether the special requirement can be fulfilled. Please note that all special requirements are subject to availability and cannot be guaranteed by PRESSTO Indonesia. Therefore, your reservation will not be refunded, canceled or modified if special needs cannot be fulfilled. If available, your request will be confirmed through but not limited to email, direct call, WhatsApp messenger, SMS, etc.
7. Contents and Intellectual Property Rights
7.1. The Intellectual Property in and to the Site and the contents are owned, licensed to or controlled by us, our licensors or our service providers. PRESSTO Indonesia reserve the right to enforce its Intellectual Property to the fullest extent of the law. Our Intellectual Property includes but not limited to our logo, images, articles, graphic designs, videos, info graphics, etc. (“Contents”).
7.2. No part or parts of the Site, or any contents may be reproduced, reverse engineered, decompiled, disassembled, separated, altered, distributed, republished, displayed, broadcast, hyperlinked, mirrored, framed, transferred or transmitted in any manner or by any means or stored in an information retrieval system or installed on any servers, system or equipment without our prior written permission or that of the relevant copyright owners. Subject to Clause 7.3, permission will only be granted to you to download, print or use the contents for personal and non-commercial uses, provided that you do not modify the contents and that we or the relevant copyright owners retain all copyright and other proprietary notices contained in the Contents.
8. User Account Creation
The Site may require creation of an account with us or for you to provide Personal Data. If you request to create an account with us, a Username and Password may either be: (i) determined and issued to you by us; or (ii) provided by you and accepted by us in our sole and absolute discretion in connection with the use of the Services and/or access to the relevant Site. We may at any time in our sole and absolute discretion, request that you update your Personal Data or forthwith invalidate the Username and/or Password without giving any reason or prior notice and shall not be liable or responsible for any losses suffered by or caused by you or arising out of or in connection with or by reason of such request or invalidation. You hereby agree to change your Password from time to time and to keep the Username and Password confidential and shall be responsible for the security of your account and liable for any disclosure or use (whether such use is authorized or not) of the Username and/or Password. You are to notify us immediately if you have knowledge that or have reason for suspecting that the confidentiality of the Username and/or Password has been compromised or if there has been any unauthorized use of the Username and/or Password or if your Personal Data requires updating.
You agree and acknowledge that any use of the Services and/or any access to the Site and any information, data or communications referable to your Username and Password shall be deemed to be, as the case may be:
(a) access to the relevant Site and/or use of the Services by you; or
(b) information, data or communications posted, transmitted and validly issued by you.
You agree to be bound by any access of the Site and/or use of any Services (whether such access or use are authorized by you or not) and you agree that we shall be entitled (but not obliged) to act upon, rely on or hold you solely responsible and liable in respect thereof as if the same were carried out or transmitted by you. You further agree and acknowledge that you shall be bound by and agree to fully indemnify us against any and all losses attributable to any use of any Services and/or or access to the Platform referable to your Username and Password.
9.1. PRESSTO Indonesia’s liability under this Agreement shall be limited to general money damages in an amount not to exceed the charges for the term of service paid by Customer in the term under which the damages are alleged to have occurred.
9.2. This liability shall be the extent of PRESSTO Indonesia’s liability regardless of the form in which any legal or equitable action may be brought and the foregoing shall constitute Customers exclusive remedy.
9.3 In no event will PRESSTO Indonesia be held liable or be responsible for any consequential, special, indirect, incidental, or punitive loss or damages whether or not PRESSTO Indonesia knew or should have known of the likelihood of any loss or damages.
9.4 PRESSTO Indonesia disclaims all warranties, express or implied with respect to the Services rendered under this Agreement.
9.5 ALL CONTENT, INCLUDING SOFTWARE, PRODUCTS, SERVICES, INFORMATION, TEXT AND RELATED GRAPHICS CONTAINED WITHIN OR AVAILABLE THROUGH THE SITE ARE PROVIDED TO YOU ON AN “AS IS,” “AS AVAILABLE” BASIS. PRESSTO INDONESIA MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS WEBSITE OR THE INFORMATION, CONTENT OR MATERIALS INCLUDED ON THIS WEBSITE AND TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, PRESSTO INDONESIA DISCLAIM ALL REPRESENTATIONS, CONDITIONS AND WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED CONDITIONS OR WARRANTIES OF SATISFACTORY WORKMANLIKE EFFORT, INFORMATIONAL CONTENT, TITLE, OR NON-INFRINGEMENT OF THE RIGHTS OF THIRD PARTIES. PRESSTO INDONESIA DO NOT WARRANT OR MAKE ANY REPRESENTATIONS THAT THE SITE WILL OPERATE ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE AND/OR ITS SERVERS WILL BE FREE OF VIRUSES AND/OR OTHER HARMFUL COMPONENTS. PRESSTO INDONESIA DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING SUITABILITY, AVAILABILITY, ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY MATERIAL OF ANY KIND CONTAINED WITHIN THE SITE FOR ANY PURPOSE, INCLUDING SOFTWARE, PRODUCTS, SERVICES, INFORMATION, TEXT AND RELATED GRAPHICS CONTENT.
9.6 UNLESS PRESSTO INDONESIA IS AT FAULT FOR INTENTIONAL OR WILLFUL MISCONDUCT, OR GROSS NEGLIGENCE, PRESSTO INDONESIA IS NOT RESPONSIBLE FOR ANY FAILURES CAUSED BY SERVER ERRORS, MISDIRECTED OR REDIRECTED TRANSMISSIONS, FAILED INTERNET CONNECTIONS, INTERRUPTIONS IN THE TRANSMISSION OR RECEIPT OF RESERVATIONS OR, ANY COMPUTER VIRUS OR OTHER TECHNICAL DEFECT, WHETHER HUMAN OR TECHNICAL IN NATURE.LIMITATION OF OR EXEMPTION FROM THE AFOREMENTIONED LIABILITY MAY NOT BE PERMITTED PURSUANT TO THE RELEVANT APPLICABLE LAWS. IN SUCH CASE, PRESSTO INDONESIA SHALL BEAR THE LIABILITY TO THE EXTENT SET FORTH IN THE RELEVANT LAWS.
If you have complaints about PRESSTO Indonesia’s service, you can contact our Customer Service team via one of the methods described here. We will do our very best to help you.
PT Prima Roda Gajah
Jalan Cikini Raya No. 40
DKI Jakarta 10330
+62 21 3103137
10. Choice of Law
This Agreement is made in English and Bahasa Indonesia language. In the event of discrepancies, the English language shall prevail.
12.1 Neither Customer nor PRESSTO Indonesia shall be liable to the other for any failure or delay in its performance due to any cause beyond its control, including acts of war, acts of God, earthquake, riot, sabotage, labor shortage or dispute, government acts, and other similar events.
12.2 You agree to indemnify and hold harmless PRESSTO Indonesia from and against any liability, damage or loss including legal fees and expenses that PRESSTO Indonesia incur or suffer as a result of any action, inaction or omission by you. If you use the Site for or on behalf of a third-party (“Third-party”), such as a family member, friend or relative, you are responsible for any error in the accuracy of information provided in connection with such use. In addition, you must inform the Third-party of all applicable terms and conditions. Each customer using the Site for or on behalf of a Third-party agrees to indemnify and hold each PRESSTO Indonesia harmless from and against any and all liabilities, losses, damages, suits and claims (including the costs of defense), relating to the Third-party’s or the user’s failure to fulfill any of its obligations as described above.